The Minister for Energy and Green Transition, John Jinapor, has issued a stern warning to district offices of the Electricity Company of Ghana (ECG), cautioning that continued underperformance could trigger a major organisational shake-up.
Speaking to journalists, the Minister expressed concern about delays in responding to power outages in parts of the country.
While acknowledging the company’s overall efforts, he noted that some districts were failing to meet expected standards, particularly in customer responsiveness.
“There are some negative developments… the level of responsiveness is not encouraging,” he said, adding that although ECG is “generally doing a good job,” certain lapses require urgent attention.
Internal Review Ordered
In response to the concerns, the Minister disclosed that he has directed the Managing Director of ECG to conduct an internal review across affected districts.
The exercise is expected to identify operational gaps and ensure that corrective measures are implemented swiftly.
According to him, the review will focus on improving efficiency in addressing complaints and restoring power supply in a timely manner.
The directive reflects growing pressure on utility providers to deliver reliable and responsive services to consumers.
Warning of Possible Shake-Up
Mr Jinapor made it clear that the government will not hesitate to take decisive action if performance does not improve. He hinted at the possibility of restructuring within the organisation if the issues persist.
“If it means that we should do a shake-up like any other organisation, we would have to do a shake-up, but don’t let us get there,” he warned.
The Minister urged ECG officials to take their responsibilities seriously, stressing that they have a duty to serve the public efficiently.
The warning comes amid increasing public concern over power supply reliability and customer service standards. Mr Jinapor emphasised the need for accountability and proactive service delivery, urging staff to rise to the challenge.
“You have a duty, you have your work cut out for you, so please let’s do that,” he added.The development signals government’s intent to strengthen oversight within the power distribution sector and ensure that service delivery meets the expectations of Ghanaians.
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